Refund policy

As a B2B store, we will only issue a full refund if an item is faulty or damaged. We do not accept refund requests; cancellation of order requests or returns.

We cannot provide a return or refund for damaged/faulty products if they have been worn, printed or processed. No credit or refunds will be made for decoration costs or time. 

Damages and issues
Any issues with an order must be reported to us via email within 48 HOURS OF RECEIVING YOUR ORDER.

Please inspect your order upon receipt and contact us immediately. 

We will need a photo of the following:
Packaging clearly showing the address label
Damaged items
Paper invoice

Without these photos, we will be unable to raise an investigation and resolve the issue.

Any issues out of the timeframe cannot be resolved. For incorrect items, the correct item will be issued once the incorrect item has been scanned in by either Royal Mail or Evri. We will issue a returns label to you immediately or you can arrange postage and we will refund postage cost (please agree this with us before) 

For missing parcels, Denial of Receipt forms must be returned to us within 5 days, any out of this timeframe cannot be resolved.